Here are the methods that we can try to fix this issue:
1. Disable the Airplane Mode
When airplane mode is enabled on the computer, the Bluetooth feature turns off automatically. If you are using airplane mode on your device, disable it and then try connecting the Bluetooth headphones with the computer. If this is not the situation in your case, proceed with the method below.
2. Restart Bluetooth
If your Bluetooth service is not working properly, the system will have issues detecting devices and connecting with them. If this scenario is applicable, you can restart or repair the Bluetooth service to get it back up and running. You can also try pairing another Bluetooth device and check if that device works. If it does not, then the issue lies with the system. However, if the device manages to connect and work properly, the issue is with the Bluetooth headphones that you are using. While you are at it, make sure that the Bluetooth feature of your other devices is disabled., There have been instances where the device simply could not connect to the computer because it was paired with another device.
3. Update Bluetooth Drivers
Drivers connect the hardware components to the software of the system. If the drivers are not working as they are supposed to, you will not be able to use the related hardware devices. In this case, there is a chance that the Bluetooth driver installed on your computer is either corrupt or outdated. We recommend that you try installing the latest version of the driver first and check if that fixes the issue. If not, then reinstall the driver using the manufacturer’s website from scratch. Here is how you can proceed: Once done, check if the issue is resolved. If not, then proceed with reinstalling the driver.
4. Run the Troubleshooter
You can also run the Bluetooth troubleshooter to fix issues related to this service. Windows has a built-in Bluetooth troubleshooter, which you can access using the Settings app. If the Bluetooth troubleshooter does not fix the issue, you can run the Hardware and devices troubleshooter using the Command Prompt. Both utilities will scan the system for potential errors and fix any identified issues.
4.1 Bluetooth Troubleshooter
4.2 Hardware and Devices Troubleshooter
5. Enable the Bluetooth Support Service
The issue might also appear because the Bluetooth support service is not working properly or is disabled completely. Here is how you can enable/restart the service.
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